Returns, Exchanges and Refunds

Magic Paper Wand – Return, Exchange, and Refund Policy

At Magic Paper Wand, we strive to ensure customer satisfaction. Please review our policy regarding returns, exchanges, and refunds:

1. No Return, Exchange, or Refund Policy

We maintain a strict policy of no returns, exchanges, or refunds, except in the following circumstances:

• The product received is different from what was ordered.
• The product is defective or damaged upon arrival.

2. Evidence Requirement

To process any claims under the exceptions mentioned:

• Provide clear photographic or video evidence of the issue.
• Submit this evidence within 24 hours of receiving the product.

3. Free Shipping and Return Policy

As we offer free shipping on all orders:

• We do not accept returns.
  
• If a product has a quality issue, we will send you a replacement at no additional cost, provided the issue is reported promptly with evidence.

4. Usage and Damage

• Products that have been used or damaged due to customer mishandling are not eligible for replacement or refund.
• It is essential to inspect the product upon receipt and report any issues immediately.

5. Shipping Costs for Returns

• If a return is approved for reasons not covered under our exceptions, the customer is responsible for return shipping costs.
• Shipping costs are non-refundable.
  
• If a refund is issued, the return shipping cost will be deducted from the refund amount.

6. Refund Processing

• Refunds, when applicable, will be processed within 14 days of receiving the returned product.
• Refunds will be issued to the original payment method.

7. Contact Us

For any concerns or to report issues, please contact our customer service team by email customercare@magicpaperwand.com

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