Returns, Exchanges and Refunds

Magic Paper Wand – Return, Exchange, and Refund Policy

At Magic Paper Wand, we strive to ensure customer satisfaction. Please review our policy regarding returns, exchanges, and refunds:

1. No Return, Exchange, or Refund Policy

We maintain a strict policy of no returns, exchanges, or refunds, except in the following circumstances:

• The product received is different from what was ordered.
• The product is defective or damaged upon arrival.

2. Evidence Requirement

To process any claims under the exceptions mentioned:

• Provide clear photographic or video evidence of the issue.
• Submit this evidence within 24 hours of receiving the product.

3. Free Shipping and Return Policy

As we offer free shipping on all orders:

• If a product has a quality issue, we will send you a replacement at no additional cost, provided the issue is reported promptly with evidence.

4. Usage and Damage

• Products that have been used or damaged due to customer mishandling are not eligible for replacement or refund.
• It is essential to inspect the product upon receipt and report any issues immediately.

5. Shipping Costs for Returns

• If a return is approved for reasons not covered under our exceptions, the customer is responsible for return shipping costs.
• Shipping costs are non-refundable.
  
• If a refund is issued, the return shipping cost will be deducted from the refund amount.

6. Refund Processing

• Refunds, when applicable, will be processed within 14 days of receiving the returned product.
• Refunds will be issued to the original payment method.

7. Contact Us

For any concerns or to report issues, please get in touch with our customer service team by email support@magicpaperwand.com

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